Contact & Returns – Iron Valley Hardware

Contact & Returns

Contact:

You can contact us at anytime via email at: Sales@IronValleyHardware.com

This email is answered on a daily basis and during business hours you should receive a response within 1 hour.

You can also contact us via phone number at: 1-877-444-2467 

You can also find it at the very top of any page. Our business hours are 9am-5pm (PST) Pacific Standard Time, M-F. If you call between these hours, you should always be able to reach someone. If for some reason no one picked up, please email us or leave a detailed message with your name and number and we will contact you back as soon as we can.

 

Shipping:

All shipments over $50 will have free shipping. Depending on the physical package size, the order will be shipped USPS Priority for small packages, and FedEx for large packages. Free shipping is only applicable to U.S. Orders. Out of Country orders will be charged flat rate costs and buyer is responsible for customs and duties, depending on the shipping service this may be COD, it varies by country and service.

To return your product, you should mail your product to: 

1103 Lawrence Drive, Suite A, Newbury Park, CA 91320

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Returns:


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless our hardware is found defective.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it is not, a 20% restocking fee will be added.

Cannot return installed hardware unless the defect or error was with the original product and not because of wear, tear, or incorrect usage.

There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet and your package had been delivered at least 2 days ago, please contact us at sales@ironvalleyhardware.com.

Sale items (if applicable)
Sales items will only be refunded for the purchase price and not the normal list price.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ironvalleyhardware.com and send your item to:

1103 Lawrence Drive, Suite A, Newbury Park, CA 91320

 

About Our Hardware:

As we begin our hardware journey, we must start at the foundry. With up to 30% recycled material, our products are slowly becoming more and more sustainable. As the price of recycled iron becomes cheaper and cheaper, even though it costs a bit more, we are trying to increase our recycled metal percentage each year. After we obtain the iron, it is melted down and distributed to all of the different molds for all of our products by hand. Because our products are handmade and hand cast, each one is a little different then the rest, special if you will.

Once the product is cast, cleaned, and rough edges sanded, we then can drill, cut, counter sink, and powder coat all of our products in a thick and rich black powder coat. This gives the product a high rust resistance and will allow the product to withstand severe weather much longer than other traditionally waxed or thin powder coated hardware.

After powder coat, the products are then all hand checked, bagged, and screws are added to each bag. The product is now ready to purchased and sent out to you!

We ship all orders from Southern California.

We design, source, and have product manufactured in the US, India, and China.

Please email us if you have any questions about a specific product or SKU.

About Us:

Iron Valley Hardware began as a way to provide classic and rustic hardware designs in durable Cast Iron as an alternative to the cheap steel and easily rusting hardware on the market. As time went on we added more and more products by request and iteration until you see everything we offer today.

With over 10 years experience selling iron hardware, we know the in's and out's of Gate, Door, and other Home Hardware. If you have any questions please contact us at the number at the top of the website, we would be glad to help you.

We can also do custom orders and custom work. Please contact us at the number at the top of any of our pages to speak with us. Custom orders, unless of large quantity (25+) will have a mold cost added onto the order.

If you are looking for the old Colonial Works or Period 1, here is the old website: http://www.gate-hardware.net/